Define Your Summer Moments
We’re here to be the finishing touch that completes every outfit, every day.
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FAQ
Got questions? We’ve got answers. Check out our most frequently asked questions below.
Where is my order?
You can track your order at any time via our tracking page:
Tracking Page
Just enter your order number and the email address you used at checkout to see the latest status.
What is your return policy?
Return period We use a return period of 100 days during which the customer may return his or her package without giving any reason. These 100 days start when the package is received. Please note that the return shipment must be sent back to us within these 100 days.
Return conditions All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item.
What is the response time of the customer service team?
We always aim to answer every question within 24 hours. Keep in mind we can not guarantee this on weekend days.
How do I contact the customer service?
If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have. Contact: support@visionair.store