Shipping Policy

SHIPPING POLICY

Last Updated: 2-11-2024

Welcome to the shipping policy page of Visionair.store. Here, you will find all the essential information about how we handle the shipping of your orders via our website www.visionair.store. Our goal is to ensure that your orders are processed efficiently and delivered safely.

  1. Shipping Methods We offer standard shipping. The available options may vary depending on the delivery address and availability.

  2. Shipping Costs Shipping costs are calculated based on the size and weight of your order, as well as the chosen shipping method. These costs will be clearly communicated during the checkout process.

Potential Additional Costs. Additional charges such as VAT or import duties may apply and can be assessed by customs upon delivery. These fees are determined by the regulations of your country and are the responsibility of the customer. If this occurs, please contact us via email, and we will ensure that you are reimbursed for these costs.

  1. Processing Time The processing time for orders is typically 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

  2. Delivery Time Delivery times are as follows:

Standard shipping: 5–9 business days. We strive to meet the estimated delivery times; however, delivery times may vary due to unforeseen circumstances.

  1. International Shipping We also ship internationally. Costs and delivery times for international shipping vary depending on the destination country. Any customs duties or import taxes are the responsibility of the recipient.

  2. Tracking Information Once your order is shipped, you will receive a tracking number from the shipping carrier, allowing you to track your package.

  3. Lost or Damaged Goods If a package is lost or damaged during shipping, please contact us as soon as possible at help.visionair@gmail.com. We will do our best to resolve the issue.

  4. Order Modifications If you need to make changes to your order after it has been placed, such as updating the address or shipping method, please contact us as soon as possible. Changes can only be made if the order has not yet been shipped.

  5. Returns For information about returns, please refer to our return policy.

If you have any questions about your order or our shipping policy, you can contact us at info@visionair.store

Thank you for trusting Visionair.store. We look forward to delivering your order quickly and safely.